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FAQ

Wally Walla the KoalaAre you in any major retail stores?
No, we are exclusively sold online. But we do have digital options so that you can get your videos and songs instantly without any shipping fees. Click here to see our digital options.

Do you have birthday party supplies?
We do not sell birthday party supplies directly, however Zazzle.com offers customizable birthday invites, banners, posters, stickers, t-shirts etc.. Click here to visit the Zazzle GiggleBellies™ Store. Additionally our Facebook page has an entire birthday section dedicated to hundreds of ideas for GiggleBellies™ themed birthdays here.

How do I get your "Do It Yourself Birthday Kit"?
Our "Do It Yourself Birthday Kit" can be downloaded for free from our Fan Club. Simply sign up for the Fan Club and you will have access to lots of free goodies. Including lot’s of coloring & printable pages that can be used for fun party favors: Sign up for our Fan Club here

When will you be releasing more videos?
We are always in the process of creating fresh content and we are working on or next collection. If you'd like to be notified of any new product updates/releases, you can join our newsletter mailing list. (Green Newsletter Sign up box is on left) Otherwise you can just check back in our blog for any updates.

Will you be releasing more toys?
Not at this time.

Do you have digital options for Android devices?
Yes, you can stream or download our "Videos on Demand" with the "Purple Player" which is compatible with over 3800 Android devices. To find out more, please click here

Can I copy your DVDs?
Like most DVDs, The GiggleBellies™ DVDs are copyright protected and may not be reproduced.

How do I access the Downloadables and Printables on your DVDs?
Once you insert the DVD into your computer, you don’t want to play the movie, but instead you want to navigate to the DVD drive on your computer to access the downloadable files.

  • If you are on a PC, once you put the DVD into your computer, the movie might start playing automatically. If it does, close the movie window and then use windows explorer to get to your DVD drive (just like you would if you were searching for a file on your hard drive). Right click on the DVD drive and select "Open". This will bring up another window and you will be able to see a folder called "GB-Downloads". Select this folder and drag it onto your computer. All the files will be in that folder.
  • If you are on a Mac, you can navigate to the files in the same way using Finder.

If you still have trouble accessing the files, please let us know and we can get the files to you another way.

What does AHOOGA™ mean?
AHOOGA! - / pronounced: ah-oo-ga /
interjection
1. used to express excitement or joy or just being silly.

International

The GiggleBellies digital options eliminate shipping fees and you get it instantly! Click here to find our more about our digital options.

Do you ship internationally?
We currently ship to Canada, Australia, New Zealand, and the United Kingdom. We are in the process of updating our system and will be adding more countries soon. All other countries, please visit Amazon USA for ordering DVDs: http://bitly.com/GBonAMZN.

Can I get your products in my own country?
Our products are exclusively sold online and are not available in retail stores. 

Will your DVDs play in my DVD player?
The DVDs are Region 0, which means they will play worldwide. The format is NTSC, so you just need to make sure that your DVD player will play that format. Also, our DVDs are technically DVD-ROMs because they have downloadable content on the discs (coloring pages, lyrics sheets, MP3 songs). Some older DVD players may not recognize a DVD-ROM.

International shipping policies and delivery times:
International customers are not charged taxes up front, but your order may be subject to import taxes, customs duties and fees charged by the destination country. Additional charges for customs clearance are the responsibility of the recipient; we have no control over these charges and cannot predict what they may be. If you have any concerns, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond original delivery estimates.

Full shipping fees will be charged to re-deliver items returned due to an incorrect shipping address.

We have two options for international delivery:

USPS First Class International Mail: 18-45 days estimated (no tracking number)
This shipping option is not track-able. We are not responsible for items lost in the postal system and will not replace them with this option. For track-able delivery, please choose the Express Mail option.
USPS Express International Mail: 3-10 business days estimated (tracking number provided)

Please note that shipping times are an estimate and not a guarantee. If an order takes longer than the estimated time, please contact us and we will work with you to determine the status of the shipment. We have no control over how long it takes for your country's postal system to get your package to you, and sometimes things will get stuck in international customs and slow down delivery even more.

How much will shipping cost to deliver to my country?
Shipping costs will depend on your address, what delivery option you choose, and how many products you purchase. You can estimate shipping costs before you check out while in the shopping cart- just add your products to your cart and then click on “Estimate Shipping Rates” in the cart to find out shipping costs. And it is also possible that your country may charge you additional import, customs, duties and taxes if you order more than 1 product. You will have to check with your country's import policies to learn more.

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